# Contact McTrenz Technologies
We're here to assist with product enquiries, quotations, existing orders, delivery and collection queries, returns, warranty assistance and general customer support.
# McTrenz Technologies (PTY) Ltd
McTrenz Technologies (PTY) Ltd
Princess Crossing Shopping Centre
54 Ontdekkers Road
Princess
Roodepoort
1724
South Africa
# Customer Support
For general enquiries, product information, quotations or assistance with an existing order, you can contact the McTrenz team through the following channels.
info@mctrenz.co.za
Email can be used for general enquiries, quotations, order assistance, returns, warranty queries and other support requests.
When contacting us about an existing order, please include your order number so that we can locate and assist with your order more efficiently.
# Telephone
082 853 5815
For direct assistance, customers may contact McTrenz during available business hours.
If your enquiry relates to an existing order, please have your order number available where possible.
+27 82 803 5892
WhatsApp may be used for product enquiries, quotation requests, order assistance and general customer support.
For existing orders, please include your order number and a brief description of what you need assistance with.
Please do not send card numbers, passwords, PINs, one-time passwords or other sensitive authentication information through WhatsApp.
# Store Location
McTrenz Technologies is located at:
Princess Crossing Shopping Centre
54 Ontdekkers Road
Princess
Roodepoort
1724
Customers collecting online orders should wait until McTrenz confirms that the order is ready for collection before travelling to the store.
Some products displayed online are sourced from suppliers after an order is confirmed and may not be immediately available at the store.
# Order Enquiries
When contacting McTrenz regarding an existing order, please provide:
# Your order number
# Your name
# The product or order concerned
# A brief description of your enquiry
For damaged, incorrect or defective products, photographs may also be requested to help us assess the matter.
# Product and Quotation Enquiries
If you need assistance choosing a product or confirming availability, specifications or compatibility, contact McTrenz before placing your order.
For quotation requests, providing the product name, model number, quantity and any required specifications will help us prepare an accurate quotation.
Product availability and supplier pricing may change, so quotations and availability may be subject to confirmation.
# Website and Online Store
The official McTrenz Technologies website and online store is:
mctrenz.co.za
Customers can use the website to browse available products, submit orders and access relevant store policies and information.
# Online Payments
Online card payments are processed through Yoco's secure hosted checkout.
When completing a card payment, payment information is processed through Yoco's payment infrastructure rather than requiring customers to provide their full card details directly to McTrenz.
McTrenz will never ask you to send your complete card number, CVV, banking password, PIN or one-time password through email or WhatsApp.
# Collections
Collection is available for eligible orders from our Princess Crossing Shopping Centre location.
Please wait for confirmation that your order is ready before arriving for collection.
For collection-related questions, contact us and include your order number.
# Delivery Assistance
For questions relating to delivery status, delivery information or an existing delivery, contact customer support and provide your order number.
Delivery and fulfilment times may vary depending on product and supplier availability.
# Returns and Warranty Assistance
Before returning a product, contact McTrenz for return instructions.
Please do not courier or leave a product without first contacting us, as certain products may require supplier or manufacturer assessment.
When reporting a defective, damaged or incorrect product, include your order number and a description of the issue.
# Privacy Enquiries
Questions or requests relating to personal information, including requests for access, correction or deletion where permitted by law, may be sent to:
info@mctrenz.co.za
Please clearly indicate that your enquiry relates to privacy or personal information.
# Important Security Notice
For your protection, McTrenz will not request your banking password, card PIN, CVV or one-time password through email, telephone or WhatsApp.
If you receive suspicious communication claiming to represent McTrenz Technologies, contact us using the contact information published on our official website before making a payment or providing information.
# Official McTrenz Channels
For your security, verify that you are communicating with McTrenz through the contact information published on mctrenz.co.za.
If you are uncertain about an order, quotation, payment request or communication claiming to come from McTrenz, contact us directly before proceeding.