# Delivery and Collection Policy
# Store Collection
Customers may collect eligible orders from McTrenz Technologies at:
McTrenz Technologies
Princess Crossing Shopping Centre
54 Ontdekkers Road
Princess, Roodepoort
South Africa
Please do not travel to the collection point until you have received confirmation from McTrenz that your order is ready for collection.
Some products are sourced from suppliers after an order is placed and may therefore not be immediately available at the collection location.
When your order is ready, we will contact you using the contact details provided with your order.
Customers may be requested to provide their order number, proof of purchase or other reasonable information necessary to identify the order when collecting.
If another person will collect an order on your behalf, please notify McTrenz beforehand where possible. We may request reasonable verification before releasing the order.
# Gauteng Delivery
Eligible orders may use the Gauteng delivery option displayed during checkout.
Delivery availability may depend on the delivery address, product type, product dimensions, weight, supplier location and other fulfilment requirements.
Before dispatch, McTrenz may verify the delivery address and contact the customer if additional information is required.
Certain products may have specific delivery restrictions or additional requirements. Where these apply, we will communicate them before fulfilment.
# Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
Please ensure that someone is available to receive the order at the delivery address where required.
If an order cannot be delivered because the address provided is incorrect, incomplete or inaccessible, additional delivery arrangements or charges may apply where reasonable.
We will contact the customer where possible before making alternative arrangements.
# Order-In Products
Most products displayed in the McTrenz catalogue may be sourced from trusted suppliers or distributors after an order has been confirmed.
A product being displayed on the website does not necessarily mean that it is physically held at the McTrenz collection location.
Where a product is an order-in item, McTrenz will confirm current supplier availability and the expected fulfilment timeframe before completing fulfilment where necessary.
# Estimated Lead Times
Lead times displayed on product pages, quotations, checkout pages or order communications are estimates rather than guaranteed delivery or collection dates.
Actual fulfilment times may depend on:
# Supplier stock availability
# Supplier processing times
# Product location
# Courier or transport schedules
# Weekends and public holidays
# Regional delivery conditions
# Circumstances outside the reasonable control of McTrenz
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an updated estimated timeframe.
# Supplier Stock Changes
Supplier stock can change between the time a product is displayed, an order is submitted and fulfilment takes place.
If an ordered product becomes unavailable, McTrenz will contact you as soon as reasonably possible.
Depending on the circumstances, we may offer an updated lead time, an appropriate alternative product or a refund where payment has already been made and the original product cannot be supplied.
We will not knowingly replace an ordered product with a materially different product without informing you.
# Order Dispatch
Orders are dispatched only once the relevant products are available and any required payment and order verification has been completed.
Where an order contains multiple products with different availability dates, McTrenz may contact the customer regarding the most appropriate fulfilment arrangement.
Dispatch confirmation or other relevant order updates may be sent using the contact details provided during checkout.
# Receiving Your Delivery
Please inspect delivered goods as soon as reasonably possible after receiving them.
Check that:
# The correct products were delivered
# The quantity matches your order
# There is no obvious physical or transit damage
# No items appear to be missing
Where possible, avoid discarding the original packaging until you have inspected the goods.
# Damaged, Incorrect or Missing Items
If you receive an item that is visibly damaged, incorrect or incomplete, please contact McTrenz promptly.
To help us investigate efficiently, please provide:
# Your order number
# A description of the problem
# Clear photographs of the product
# Photographs of any visible damage
# Photographs of the packaging where relevant
# Details of any item or component that appears to be missing
We may require this information to investigate the matter with the supplier or delivery provider and determine the appropriate resolution.
Reporting an issue promptly can assist with courier or supplier claims but does not remove any rights you may have under applicable South African consumer law.
# Delivery Delays
McTrenz makes reasonable efforts to provide realistic delivery and collection estimates.
However, delays may occur due to circumstances including supplier delays, courier disruptions, severe weather, regional delivery conditions, stock transfers, public holidays or other events outside our reasonable control.
If a delay occurs, we will make reasonable efforts to communicate updated information when it becomes available.
# Failed Delivery
Where delivery cannot be completed because nobody is available to receive the order, the delivery location cannot reasonably be accessed, or incorrect delivery information was supplied, a further delivery attempt may need to be arranged.
Additional delivery charges may apply where a repeat delivery is reasonably required because of circumstances attributable to the recipient.
# Changes to Delivery Details
If you need to change your delivery address or other fulfilment information, contact McTrenz as soon as possible.
We cannot guarantee that delivery information can be changed after an order has already been dispatched.
For security purposes, we may request verification before changing important order or delivery information.
# Returns and Warranty Issues
Delivery or collection of an order does not affect any applicable return, warranty or consumer rights.
Returns, exchanges, defective products and warranty matters are handled according to the applicable McTrenz return policy, manufacturer or supplier warranty conditions and South African consumer law.
# Contact
For delivery, collection or order-related enquiries, contact:
McTrenz Technologies
Email: info@mctrenz.co.za
When contacting us about an existing order, please include your order number where possible.