Before returning an item
Contact McTrenz with your order number and the reason for return. Do not send or leave products without a return authorisation, because some items need supplier assessment.
McTrenzTECHNOLOGIESRefund policy
How returns, defective products, incorrect items and refunds are handled by McTrenz Technologies.
Incorrect or defective goods
Incorrect, damaged or defective goods will be assessed and handled in accordance with applicable South African consumer law and the relevant supplier or manufacturer warranty.
Change-of-mind returns
Eligibility depends on the product condition, packaging, licensing status and supplier rules. Opened software, activated licences, consumables, specially ordered items and configured computers may not qualify unless required by law.
Approved refunds
Approved refunds are returned through an appropriate method after the product and supporting information have been assessed. Processing time can depend on the payment provider and bank.
Last updated: 22 August 2026 · Contact info@mctrenz.co.za with questions.