McTrenzTECHNOLOGIESHow McTrenz Technologies handles personal information submitted through the website and online store.
- Last updated: 24 August 2026
McTrenz Technologies ("McTrenz", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quotation, contacting us or placing an order.
This Privacy Policy explains what personal information we collect, why we collect it, how it may be used and shared, and the choices available to you.
Depending on how you interact with McTrenz, we may collect information including:
- Your full name
- Email address
- Mobile or telephone number
- Billing and delivery address
- Delivery or collection preferences
- Products ordered or requested
- Order numbers and transaction information
- Quotation and enquiry information
- Communications you send to us
- Information reasonably required to provide customer support
- Technical information generated when you use our website, such as browser, device, IP address and basic website usage information where applicable
We aim to collect only information that is reasonably necessary for the purpose for which it is required.
We may use personal information to:
- Respond to enquiries and quotation requests
- Create and manage customer orders
- Confirm product availability
- Process and verify payments
- Arrange delivery, collection or other fulfilment
- Send order confirmations, invoices and transactional notifications
- Communicate changes or updates relating to an order
- Provide customer service and resolve disputes or complaints
- Detect or prevent fraudulent, abusive or unauthorised activity
- Maintain business, tax and accounting records
- Comply with applicable legal and regulatory obligations
- Maintain and improve the security and operation of our website and services
We do not sell your personal information to third parties.
Online card payments are processed using Yoco's hosted payment services.
When you proceed to card payment, payment information may be submitted directly to Yoco for processing. McTrenz does not need to receive or store your complete card details in order to process a payment through Yoco's hosted checkout.
We may receive and retain information relating to the transaction, such as the payment status, transaction reference, amount, date and information required to associate the payment with your order.
Yoco processes payment information in accordance with its own privacy, security and payment-processing terms.
McTrenz may use third-party communication providers, including Resend, to deliver transactional emails such as:
- Order confirmations
- Payment confirmations
- Quotation communications
- Delivery or collection updates
- Customer service messages
- Other communications necessary to complete or support your order
These providers may process information such as your name, email address and the contents or technical delivery information associated with an email where necessary to provide their services.
We do not use transactional contact information for unrelated marketing without an appropriate basis or consent where required.
Where necessary to fulfil an order or provide a service, we may share limited personal information with trusted suppliers, distributors, delivery providers, technology providers or other service providers.
For example, a delivery provider may require your name, mobile number and delivery address to complete a delivery.
We aim to disclose only the information reasonably required for the relevant provider to perform its function.
Our service providers may have their own privacy policies and legal obligations governing how they process personal information.
Our website may use cookies and similar technologies that are necessary for website functionality, security, user sessions, shopping cart functionality and other website features.
Where analytics or other optional technologies are used, information may be collected about how visitors interact with the website.
You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure connections, controlled access to administrative systems, authentication controls, reputable third-party infrastructure and limiting access to information to persons or service providers who reasonably require it.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legitimate business, accounting, tax, fraud-prevention or legal purposes.
Different categories of information may therefore be retained for different periods.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may have the right to:
- Ask whether we hold personal information about you
- Request access to personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion or destruction of information where legally permitted
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
Certain information may need to be retained even after a deletion request where retention is required or permitted by law, including records relating to completed transactions, accounting or legal obligations.
Our products and services are not specifically intended to collect personal information from children without appropriate involvement or authorisation from a parent or legal guardian where required by law.
If we become aware that personal information has been collected in circumstances where the necessary authorisation was required but not obtained, we will take reasonable steps to address the matter.
Some technology or service providers used by McTrenz may operate infrastructure or process information outside South Africa.
Where personal information is processed internationally, we seek to use reputable providers and appropriate safeguards consistent with applicable data-protection requirements.
We may disclose personal information where reasonably necessary to comply with applicable law, a lawful request, court order or regulatory requirement, or where necessary to protect the rights, security or legitimate interests of McTrenz, our customers or others.
Our website may contain links to websites or services operated by third parties.
McTrenz is not responsible for the privacy practices, security or content of websites operated independently by those third parties. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes to our website, services, service providers, business practices or legal requirements.
The latest version will be published on our website with an updated revision date.
For privacy-related questions or to request access to, correction of or deletion of your personal information, please contact:
- McTrenz Technologies
- Email: info@mctrenz.co.za
When making a privacy request, we may need to take reasonable steps to verify your identity before providing, changing or deleting personal information.
This policy is maintained by McTrenz. Contact info@mctrenz.co.za with questions.