# Terms and Conditions
# Product Information
McTrenz Technologies aims to provide accurate and up-to-date product descriptions, specifications, images and other information displayed on our website.
Some product information and images may be supplied by manufacturers, distributors or other suppliers. Images are generally for illustrative purposes and may show a related model, configuration, accessory or variation.
Actual products may differ slightly in appearance, packaging, colour, specifications or included accessories depending on the manufacturer or product revision.
The exact model, specification, warranty, price and availability of a product may be confirmed before fulfilment where necessary.
McTrenz reserves the right to correct errors or update product information where inaccurate or outdated information is identified.
# Pricing
Unless otherwise stated, prices displayed on the website are shown in South African rand (ZAR).
Prices may change due to supplier pricing, exchange rates, promotions, product availability or other commercial factors.
We make reasonable efforts to ensure that displayed prices are accurate. However, displaying an incorrect price does not automatically require McTrenz to supply a product at that price where a genuine pricing or technical error has occurred.
If an error affects an order, we will contact you before fulfilment and provide the available options.
# Product Availability
Products displayed on our website may be held by McTrenz or sourced through our suppliers and distributors.
Displaying a product on the website does not guarantee that the product is immediately available.
Supplier stock levels can change without notice, including after an order has been submitted.
Where an ordered product becomes unavailable, we may contact you to:
# Confirm an updated expected availability date
# Offer a suitable alternative product
# Allow you to select another product
# Arrange an appropriate refund where payment has already been received
We will not knowingly substitute an ordered product with a materially different product without informing you.
# Order-In Products
Certain products may be marked or treated as order-in products and are sourced from a supplier after an order has been confirmed.
Estimated lead times are provided as guidance and are not guaranteed delivery dates.
Delays may occur because of supplier availability, logistics, imports, public holidays, courier operations or circumstances outside the reasonable control of McTrenz.
Where a significant delay becomes known to us, we will make reasonable efforts to communicate the updated status to the customer.
# Orders and Acceptance
Submitting an order through the McTrenz website constitutes an offer to purchase the selected products.
Receiving an automated order confirmation, payment request or payment notification does not necessarily mean that the order has been finally accepted for fulfilment.
An order may remain subject to verification of:
# Product availability
# Correct pricing
# Payment status
# Product specifications or configuration
# Delivery information
# Any information reasonably necessary to complete the order
McTrenz may decline or cancel an order where a product is unavailable, incorrectly priced, incorrectly described, affected by a technical error, suspected of fraudulent activity or cannot reasonably be fulfilled.
Where payment has already been received for an order that cannot be fulfilled, we will contact the customer and arrange an appropriate refund or agreed alternative.
# Payments
Payment options available at checkout or through an authorised McTrenz payment request may vary.
An order may not be processed or released until the required payment has been successfully received or confirmed.
Card payments made through the website may be processed through Yoco's hosted payment services.
McTrenz does not require customers to provide full card details directly to McTrenz when using Yoco's hosted checkout.
Customers are responsible for ensuring that payment and billing information submitted during an order is accurate and that they are authorised to use the selected payment method.
# Delivery and Collection
Available delivery and collection options may depend on the product, order value, customer location and supplier arrangements.
Delivery estimates are provided in good faith but may be affected by stock availability, supplier processing, courier operations or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
McTrenz may contact a customer where additional information is required before an order can be dispatched.
Where collection is available, customers should wait for confirmation that the order is ready before attempting collection.
# Cancellations, Returns and Refunds
Cancellations, returns, exchanges and refunds are handled according to the nature of the product, the circumstances of the transaction and applicable South African consumer law.
Certain products may be subject to specific return requirements where permitted by law, particularly where products have been specially ordered, customised, opened, activated or otherwise cannot reasonably be resold.
Nothing in these Terms and Conditions is intended to exclude or limit any rights that a consumer is entitled to under applicable South African law.
Where a refund is approved, processing times may depend on the original payment method and the relevant payment provider or financial institution.
# Warranties
Products may include manufacturer or supplier warranties depending on the particular product.
Warranty periods and conditions may differ between products and manufacturers.
Customers may be required to provide proof of purchase and information regarding the fault when requesting warranty assistance.
Physical damage, misuse, unauthorised modification or other circumstances excluded by the applicable warranty may not be covered.
Any applicable statutory consumer rights remain unaffected.
# Customer Responsibilities
Customers are responsible for reviewing product information and ensuring that a product is suitable for their intended purpose before purchasing.
For products where compatibility is important, customers should verify relevant specifications before placing an order.
If you are uncertain about compatibility or specifications, you may contact McTrenz before ordering for assistance.
# Responsible Use of the Website
You may use the McTrenz website only for lawful purposes.
You may not:
# Attempt to gain unauthorised access to the website, administrative systems, accounts or infrastructure
# Interfere with or intentionally disrupt the operation or security of the website
# Introduce malicious software, automated attacks or harmful code
# Submit fraudulent, unlawful, abusive or misleading information
# Impersonate another person or misrepresent your authority to act on behalf of another person or organisation
# Use product information, pricing, images or website content in a deliberately misleading or unlawful manner
# Attempt to manipulate orders, payments, promotions or website functionality
McTrenz may restrict access, cancel affected transactions or take other reasonable action where misuse, fraud or unlawful activity is reasonably suspected.
# Intellectual Property
Unless otherwise stated, the McTrenz name, branding, website design and original website content belong to McTrenz Technologies or are used with appropriate permission.
Product names, trademarks, logos, photographs and other manufacturer or supplier materials remain the property of their respective owners.
Nothing on the website grants users ownership of third-party trademarks or intellectual property.
# Website Availability
We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, service-provider interruptions, security measures or circumstances outside our reasonable control.
We may modify, suspend or discontinue website features where reasonably necessary.
# Limitation of Liability
To the extent permitted by applicable law, McTrenz will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms and Conditions is intended to unlawfully exclude or restrict liability or consumer rights that cannot legally be excluded under South African law.
# Privacy
Personal information submitted through the website is handled in accordance with the McTrenz Privacy Policy and applicable data-protection requirements.
Information may be processed by service providers where reasonably necessary to process payments, communicate with customers, fulfil orders, maintain the website or provide related services.
# Changes to These Terms
McTrenz may update these Terms and Conditions from time to time to reflect changes to our services, suppliers, website functionality or applicable requirements.
The version published on the website at the relevant time will apply, subject to any rights that have already arisen from an existing transaction.
# Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms is intended to limit rights available to consumers under applicable South African legislation.
# Contact
Questions regarding an order, product or these Terms and Conditions can be directed to:
McTrenz Technologies
Email: info@mctrenz.co.za